The Dutch NCP’s Practice in Responsible Business Conduct: Analysis of Key Cases and Lessons for Kazakhstan

08.09.2026

The analytical material examines the practice of the Dutch National Contact Point in handling specific instances under the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct. The analysis is based on the Uber, Pluspetrol, Perfetti Van Melle and Stellantis cases, addressing labour rights, platform work, Indigenous Peoples’ rights, environmental and human rights risks, disclosure, taxation, responsible supply chains and due diligence.

Particular attention is paid to the different procedural outcomes of specific instances, including the provision of good offices and mediation, further examination where the parties do not reach an agreement or a company declines to engage in dialogue, the preparation of final statements and recommendations, as well as situations where the parties reach an agreement outside the formal NCP procedure. The material also separately examines the Dutch NCP’s approaches to meaningful stakeholder engagement, parent-company responsibility for subsidiaries, the assessment of systemic risks in supply chains, and cross-border coordination among NCPs from different countries.

The material demonstrates that due diligence is not assessed merely by the formal existence of corporate policies, but as an ongoing process of identifying and assessing risks, engaging with affected stakeholders, ensuring transparency, tracking the effectiveness of measures taken, and addressing adverse impacts. It also presents practical conclusions that may be used to further improve the work of the Kazakhstan NCP, including strengthening the quality of case handling, developing substantive analysis and final recommendations, increasing the transparency of outcomes, and building a more predictable responsible business conduct mechanism.


< ANALYTICAL BRIEF on the practice of the Dutch NCP in responsible business conduct cases >



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Saved: 08.09.2026






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